Privacy Policy

1. Introduction

PrepAmigo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered CELPIP exam preparation service.

2. Information We Collect

2.1 Personal Information

• Name and email address
• Account credentials
• Profile information
• Payment information (processed securely through third-party payment processors)

2.2 Learning Data

• Test responses and answers
• Audio recordings for speaking practice
• Writing samples
• Learning progress and performance metrics
• Study preferences and settings

2.3 Technical Information

• Device information and identifiers
• IP address and location data
• Browser type and version
• Usage patterns and interaction data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain our CELPIP preparation services
• Personalization: To customize your learning experience and provide AI-powered recommendations
• Assessment: To evaluate your performance and provide feedback
• Communication: To send you service-related notifications and updates
• Improvement: To analyze usage patterns and improve our services
• Support: To provide customer support and respond to inquiries
• Security: To protect against fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who help us operate our platform, including cloud hosting, payment processing, and analytics services.

4.2 Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights, property, or safety, or that of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Aggregated Data

We may share aggregated, anonymized data for research, analytics, and business purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Information: Until account deletion or 2 years after last activity
• Learning Data: Until account deletion or as required for service provision
• Payment Information: As required by financial regulations (typically 7 years)
• Technical Logs: 12 months for security and performance monitoring

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us atadmin@prepamigo.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

Types of Cookies We Use:

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how users interact with our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: