Privacy Policy

1. Introduction

At PrepAmigo, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our AI-powered CELPIP preparation platform. By using PrepAmigo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name and email address when you create an account
• Payment information for subscription services
• Profile information and preferences
• Contact information when you reach out to support

2.2 Learning Data

To provide personalized learning experiences, we collect:

• Practice test responses and answers
• Speaking and writing samples for AI analysis
• Learning progress and performance metrics
• Study habits and time spent on activities
• Device and browser information

2.3 Technical Information

We automatically collect certain technical information, including:

• IP address and location information
• Browser type and version
• Device information and operating system
• Usage patterns and navigation data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our AI-powered learning platform
• Personalizing your learning experience and recommendations
• Processing payments and managing subscriptions
• Sending important updates and educational content
• Providing customer support and technical assistance
• Analyzing usage patterns to enhance our services
• Ensuring platform security and preventing fraud
• Complying with legal obligations

4. AI and Machine Learning

PrepAmigo uses artificial intelligence to enhance your learning experience:

• AI analysis of your speaking and writing samples to provide feedback
• Machine learning algorithms to personalize content and difficulty
• Automated scoring systems for practice tests
• Natural language processing to understand your responses
• Predictive analytics to recommend study paths

All AI processing is designed to improve your learning outcomes while maintaining your privacy. We do not use your personal data to train models that benefit other commercial purposes.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in limited circumstances:

• With service providers who assist in operating our platform (under strict confidentiality agreements)
• When required by law or to protect our legal rights
• In case of a business transfer or merger (with user notification)
• With your explicit consent for specific purposes
• In anonymized, aggregated form for research and improvement purposes

6. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication systems
• Secure hosting infrastructure with industry-standard protections
• Employee training on data protection best practices
• Incident response procedures for data breaches

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Learning data may be retained longer to maintain your progress history and continue providing personalized recommendations. You can request deletion of your data at any time, subject to legal and operational requirements.

8. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, please contact us at privacy@prepamigo.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your login and preferences
• Analyze usage patterns and improve our platform
• Provide personalized content and recommendations
• Ensure platform security and prevent fraud

You can control cookies through your browser settings, though this may affect platform functionality.

10. International Data Transfers

PrepAmigo operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your privacy rights, including compliance with applicable data protection laws and use of standard contractual clauses where necessary.

11. Children's Privacy

PrepAmigo is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Third-Party Services

Our platform may contain links to third-party websites or integrate with external services (such as payment processors). This Privacy Policy does not cover third-party practices. We encourage you to review the privacy policies of any third-party services you use.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: